Help and contact

Delivery to UK addresses is free.

Your order should arrive within 5–10 business days of ordering. That estimate includes the time we take to prepare your order, so there’s no extra processing time on top.

Once your order is on its way, we’ll email you a tracking link.

Outside the UK

Please contact us before ordering from outside the UK so we can confirm whether we deliver to you, the cost and the timing.

Sleep on your pillow at home for up to 99 nights from the day it arrives. If it isn’t right for you, email us within that time and we’ll arrange your return and refund.

• Used pillows are accepted, as long as they aren’t damaged (for example torn, cut or badly stained).
• Normal use during the trial doesn’t count as damage.
• Refunds go back to your original payment method once we’ve received your return.

Your legal rights

The trial is in addition to your statutory rights. For online orders delivered in the UK you can also cancel within 14 days of delivery under the Consumer Contracts Regulations, and you have rights under the Consumer Rights Act if an item is faulty or not as described.

Please email us with your order number and a photo as soon as you can. A pillow that arrives faulty or damaged is our responsibility, separate from the trial, and we’ll put it right with a replacement or a refund.

Email contact@lournasleep.com or use the form below. We usually reply within 24–48 hours.